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How We Handle Your Information

We built our privacy approach around the way you actually use the platform — your bKash and Nagad deposits, account balance, gameplay history, and support requests. This policy explains what we collect, how we use it, and how you control access.

Account securityPayment data protectionContact optionsData access requestsRetention clarity
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BK99 Apps How We Handle Your Information
DATA HANDLING

How We Protect Your Information

We secure account data and payment records with encryption during transmission and storage, restrict internal access to personnel who need it to operate your account or resolve support cases, and monitor systems for unauthorized activity. Cookies track your session so you stay logged in and help us understand which features get used most; you control cookie preferences in your browser settings. Account security relies on your password and any two-factor method you enable — we recommend turning on SMS or app-based verification for deposits and withdrawals. Data retention follows regional requirements; after account closure we keep records for the period needed to satisfy legal obligations, then archive or delete them.

Encryption

Account credentials, payment identifiers, and transaction details move between your device and our servers over encrypted channels. Stored data sits behind access controls that limit who can view or modify records.

Cookies

Session cookies keep you logged in and remember language or layout preferences. Analytics cookies show us which games and features get the most traffic so we can prioritize improvements. Adjust cookie settings in your browser anytime.

Account security

Your password is hashed; we never store it in plain text. Enable two-factor authentication in account settings to require a code from your phone for withdrawals and sensitive changes, adding another layer against unauthorized access.

Retention

Active accounts and their transaction history stay on file as long as you use the platform. After closure we retain records for the period required by law in eligible regions, then securely delete or anonymize them.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review what information we hold, update your details, request data deletion, or ask how we process your account records, contact our support team through the channels below. We handle privacy requests for Bangladesh account holders during business hours and aim to respond within a reasonable timeframe once we verify your identity.

Live chat Open the chat widget in your account dashboard and select the privacy or data-access option. Our team will confirm your identity and walk you through the request process in real time.
Email Send your data request to our support address from the email tied to your account. Include your account username and a brief description of what you need — access, correction, or deletion.
Account settings Log in and visit the privacy section under account settings to view basic data categories we store, update contact preferences, and submit formal access or deletion requests through the form.

Common Questions About Your Data

We collect the name, contact method and payment identifiers you provide during registration, plus device type, IP address and session data. This information lets us verify your identity, process bKash and Nagad deposits, and keep your account secure.

Yes. Log in and visit the privacy section under account settings, or contact support through live chat or email with your username. We will confirm your identity and provide a summary of the data categories we store.

Payment identifiers for bKash, Nagad and Rocket are used solely to process deposits and withdrawals. We share transaction details with the payment provider to complete the transfer, but we do not sell or rent your financial information to third parties.

You can request account closure and data deletion through the support channels listed above. We will close your account and delete personal information after settling any outstanding balance and meeting legal record-keeping obligations in eligible regions.

We share data only where necessary — with bKash, Nagad and Rocket to process payments, with technical service providers under confidentiality terms, and with authorities when required by law in eligible jurisdictions. We do not sell your data.

Active account data stays on file while you use the platform. After closure we retain records for the period required by regional law to handle disputes and audits, then securely delete or anonymize them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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