Reference

Terms and Conditions for Using BK99 Apps

These terms set out how your account works on BK99 Apps — what we expect from you, what you can expect from us, and how payments through bKash, Nagad, and Rocket fit into that agreement.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms updated with notice
BK99 Apps Terms and Conditions for Using BK99 Apps
TERMS SUPPORT CHANNELS

Reach Us About Your Account Terms

If any part of these terms is unclear — or if something on your account does not match what the terms describe — our support team handles those questions directly. You can reach us through live chat inside your account dashboard, by email for written records, or through our mobile support line for urgent wallet or payment queries. We aim to respond to account-related terms questions within one business day.

Live Chat Open your account dashboard and start a chat session for immediate help with terms questions or wallet transaction disputes.
Email Support Send your query with your registered mobile number included. Written responses give you a record of any clarification we provide.
Mobile Support For urgent bKash, Nagad, or Rocket payment issues tied to your account balance, our mobile line handles those queries directly.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security matters from the moment you register. We apply verification steps — including OTP confirmation to your registered mobile number — before any withdrawal is processed, and we keep transaction records for the period required under our data retention policy. If you believe your account has been accessed without your permission, contact support immediately so we can place a hold and review the activity log.

OTP Verification

Every withdrawal triggers an OTP to your registered mobile number. That step cannot be bypassed, and it is your primary protection against unauthorised transactions.

Transaction Records

We retain records of all bKash, Nagad, and Rocket transactions tied to your account. You can request a statement through the account history section at any time.

Account Hold Requests

If you suspect unauthorised access, contact support to request an immediate account hold. We review the activity log before lifting any hold.

Data Retention Policy

Your account data is held for the period our policy requires. After that period, inactive account data is removed unless a dispute or legal obligation requires us to keep it longer.

Common Questions About Our Terms

These are the questions we hear most often about how the terms apply to real account situations — payments, eligibility, updates, and what happens when something goes wrong.

Account eligibility depends on your age, your location, and whether access to our services is permitted under your local law. We do not accept accounts from regions where access is restricted.

Our system confirms the transfer before crediting your account. If your wallet shows the deduction but your balance has not updated after a reasonable wait, contact support with your transaction reference number.

No. These terms allow one account per person. Duplicate accounts are subject to suspension, and any balance in a secondary account may be forfeited under our terms.

We notify you through your registered contact — mobile number or email — before any update takes effect. The updated terms will also be published on this page with the effective date noted.

Send a written request to our support email with your registered mobile number. We will provide your account and transaction records within the timeframe our data policy sets out.

Withdraw your available balance first, then contact support to initiate closure. Once closed, your account data is handled according to our retention policy, and re-registration may not be permitted.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.